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They also would not be ready to contact the tile that we already have picked out and we would've had to hire a independent contractor and incorporate the expense of elements and install for that likewise. Would give lower than one star if I could.
Cease adhering to B J. twelve/18/2012 I arrange an appointment one week prior and referred to as back to confirm for today at 1pm. When no one showed by 2pm, I called yet again "he's on how". 3pm "she received held up, she's coming".
Once i asked him why he said he experienced discussed it to my son in legislation and I replied that it absolutely was my household so I desired him to elucidate it to me. He claimed I shouldnt talk with him in that tone and that he wasn't performing it and remaining. When I named the business the supervisor instructed me he could not do rest room Unless of course fixed (it had by now been repaired) and another person could be out the next day to complete carpet. I still left quite a few messages over another two times and supervisor last but not least named to convey occupation will be tough in order that they had been cancelling. Did I mention that I have six men and women arriving upcoming week for Easter and my total upstairs is downstairs. We've got utilised Empire before and that they had done our flooring downstairs With all the identical baseboard situation. They could have cared significantly less about the specific situation they still left us with. Unprofessional, uncaring and a waste of our time. The male who came out experienced no helper and looked for every single purpose to not do The work. Now we have considering the fact that observed somebody that stated it won't be an issue to complete carpets and our friend did the bathroom. If you would like dependable function carried out in Dallas, by a grasp craftsman, call Carl Allen at 214-679-5267. He can do something!! In order for you carpet carried out, get in touch with anybody but Empire!!!!!
Wait! I just used two hours on Saturday accomplishing this element. After i voiced problem, he explained to me there wouldn't be any more hiccups, and in many cases discounted the final price tag a bit. Feeling a bit better. He suggested that installation would get started on Thursday and very last via Saturday. I Allow him know I had a health-related appointment Friday afternoon that may not be rescheduled, and the set up crew would want to accommodate. He allow me to comprehend it was not an issue, and to tell the direct on the set up crew every time they arrived.
I explained to him I am not satisfied with the carpet alter, and home furnishings was greatly destroyed and also the seam in the carpet all around the household was very much seen. He instructed me the carpet is not really thick ample for my dwelling, and may lose. So mainly, Empire must re install the carpet again, and he would appear do the improve.
We are seeking enthusiastic, hard-Operating individuals to depict Empire Today®. Our profits Reps and installers Have a very track record for offering excellent expert services for over 50 many years.
La, CALIFORNIA -- If I could provide them with a zero I'd! We got carpet put in less than 2 decades in the past and about 2 1/two months back the Click Here carpets have been cleaned in all 3 rooms. Daily later the smell that came from among the list of rooms was so bad I had to tear it off and remove it because it was proper next to my Young ones rooms which are 2 and four yrs old. After i called empire to report this they told me that each one I can perform is develop a situation and they would get again to me. About 4 times afterwards they instructed me they wanted to send a person in existence to take a look at the carpet, which I had no problem with but he could only get it done in 3 times. Now we've been talking about each week later on, which I'd to keep my Little ones far from the carpet simply because I tore it out they usually needed to mess While using the threads.
We in no way want our buyers to sense pressured to acquire and we regret that this was your working experience. Simply because we've been a complete-company company, our pricing is all inclusive and handles product charges, installation labor, and any further requested products and services. We also present you with a cost match assure. We would like the chance to learn more about your fears, and we might be calling you shortly.
Be sure to know that you can file a criticism Along with the BBB now or at any time during this process. It is actually our hope that Empire Today will take care of the subject for you personally within an expedient matter.
He arrived back again on Monday August 4th, and he mentioned that He'll take care of the challenge for me. He has the ideal carpet he said and he remaining Monday all-around 8pm and he preferred a signature from my husband, and checked marked for exactly where we would study him.
I would not give this enterprise even One particular star, if that was an alternative. I realize much better than to hire the lowest bidder. :/ Next halt: Much better Business enterprise Bureau or modest promises court docket.
My first appointment was scheduled for January 2, 2015 which was wonderful mainly because I used to be off. About an hour or so ahead of the timeframe that someone was imagined to demonstrate up, the salesperson, **, calls, explains he is from town on vacation and Empire will have to've designed a miscalculation scheduling me on that working day. He requested if it absolutely was feasible that he could arrive Monday. I agreed due to the fact I transpired to generally be off that day in addition. He explained he would get in touch with around noon Monday January five, 2015.
At 4pm "she" identified as and reported she just figured out that she was supposed to be there and would appear on. After i introduced up samples she explained "oh, I'll need to go from the Place of work for getting People". Eventually arrived quite a few hrs late and wound up quoting probably the most absurd price tag - WAY large. What a joke. Don't squander your time and effort!